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Return And Refund

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products.

Our BBQs and accessories are built to last. The materials are carefully considered with longevity and safety in mind. The technology used in our products is second to none. All of this is backed up with our friendly customer care team who are on hand for advice and assistance.

The Grillstream warranties are 10 years, giving you extra peace-of-mind.

In all instances where a product is not covered by one of our warranties a standard 12 month warranty will apply.

Below is a list of the limited warranties we currently have in place for Grillstream Classic Barbecues, Gourmet Barbecue, Elite, and Gourmet Island


  • Dual Skin Hood: 10 year limited warranty, which excludes mechanical damage

  • Jet Flame Ignition, Manifold and Valve System (Excluding Side Burners): 3 year limited warranty

  • Burners against corroded through: 3 year limited warranty

  • Grillstream Grills against corroded through: 3 year limited warranty

  • Flame Tamers against corroded through: 2 year limited warranty

*All other parts are covered by a 1 year warranty against manufacturing defects

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